Terms and Conditions

TERMS & CONDITIONS

General

Brightmare Productions AB is a company based in Sweden and we ship our products from our office in Portugal. We sell our products worldwide through our online shop brightmare.horse

Order

After you have ordered from our online shop, you bind yourself to uphold the contract by checking your email. All our communication regarding your order is made via the email you provided at the point of purchase. Please also check if any of our emails are in your spam.

When you order from our online shop, you must provide the correct information. If you submit an incorrect email address or postal address, etc, Brightmare Productions AB will not be held responsible for any delay or non-delivery of the order. If you have submitted incorrect information and need your order to be reshipped, you must agree to pay an invoice for the additional book and the shipping fee. Orders with incomplete or inaccurate addresses are usually returned to us and we will inform you by email if it has been returned.

Support

We are always here to help you, with any problems or questions. Contact our Customer Support here support@brightmare.horse

Payment

In co-operation with Stripe and PayPal, we offer card payments and online payment.

For more information about your payment see: stripe.com and paypal.com

The prices of our products are by default in European Euros excluding VAT (including VAT for EU countries) and can be changed to the following currencies excluding the VAT in cart when delivery destination is added: US Dollars, GB Pounds, Canadian Dollars, Australian Dollars, New Zealand Dollars, South Africa Rand.

We reserve the right to change the prices without any forewarning.

The prices should be accurate when ordering and are valid, no matter if the prices go up or down after the order is made.

In the check-out, you can see the total price including postage fee and any applicable discounts. At the check-out, you will find the complete postage and payment Terms and Conditions.

Delivery Terms and Conditions

Brightmare Productions AB uses the national Postal service in Portugal (CTT). Brightmare Productions reserve the right to change pricing as per the postage contract.

Customs Charges

If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Brightmare Productions AB has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

Shipping

Brightmare Productions AB processes your order within 1-3 working days from our office in Portugal. Thereafter, it is the responsibility of our shipping partners to deliver your order.
We advise you not to accept the package if it is damaged or opened, as we can’t accept responsibility for damaged caused during postal delivery.

Delivery times

Under normal shipping conditions, delivery time, are usually between 1-2 weeks within Europe and 3-4 weeks for the rest of the world, from the sending date. However, delays can occur depending on your country’s customs process, postal service, public holidays or in the time of the Covid-19 Pandemic. We will not be held responsible for these delays and ask for the patience and understanding of our customers.

Delay of order

Our shipping partners do everything they can for your order to be delivered to you as soon as possible but delays can occur. We can therefore not guarantee a specific delivery date or be responsible for any delivery delays. You agree to check your email inbox as well as the spam and to contact us immediately if anything seems to be going wrong with the delivery. On rare occasions where the tracking information states the package is delivered but the customer disputes this, the customer must agree to contact their local post office. Brightmare Productions AB does not take responsibility for these cases.

Tracking you package

You are able to track your books on the link provided in the email sent to you after we have processed your order.

 

(Some countries don’t have tracking agreements and in some cases you can’t track your book. There can also be cases where the book appears to be stuck but it is usually in transit to the end destination.)

Once the order has arrived in the destination country you should also use the same tracking number with your national postal service. View the list below for all national postal services that receive the package from Portugal’s CTT. The list is by continent and in alphabetical order.

Country
Company
Website

Algeria

Poste Algérie

poste.dz

Angola

Correios de Angola

correiosdeangola.co.ao

Benin

La Poste du Bénin

laposte.bj

Botswana

BotswanaPost

botspost.co.bw

Burkina Faso

SONAPOST

sonapost.bf

Burundi

Régie Nationale des Postes

poste.bi

Cameroon

CAMPOST

campostonline.com

Cape Verde

Correios de Cabo Verde

correios.cv

Central African Republic

Direction des services postaux de l’Office National des Postes et de l’Épargne

 

Chad

Société tchadienne des postes et de l’épargne

 

Côte d’Ivoire

La Poste (Côte d’Ivoire)

laposte.ci

Democratic Republic of the Congo

Congolese Posts and Telecommunications Corporation

 

Egypt

Egypt Post

egyptpost.org

Eritrea

Eritrean Postal Service

eriposta.com

Ethiopia

Ethiopian Postal Service

ethiopostal.com

Gabon

Gabon Poste

laposte.ga

The Gambia

Gambia Postal Services Corporation

gampost.gm

Ghana

Ghana Post

ghanapost.com.gh

Guinea

Office de la poste guinéenne

 

Guinea-Bissau

Correios da Guiné-Bissau

 

Kenya

Postal Corporation of Kenya

posta.co.ke

Lesotho

Lesotho Post

lesothopost.org.ls

Liberia

Ministry of Posts and Telecommunications (Liberia)

mopt.gov.lr

Libya

General Posts and Telecommunications Company

libyapost.ly

Madagascar

Paositra Malagasy

paositra.mg

Malawi

Malawi Posts Corporation

malawiposts.com

Mali

Office national des postes du Mali

laposte.ml

Mauritania

La Société Mauritanienne des Postes

mauripost.mr

Mauritius

Mauritius Post

mauritiuspost.mu

Morocco

Poste Maroc

poste.ma

Mozambique

Correios de Moçambique

correios.co.mz

Namibia

NamPost

nampost.com.na

Niger

Niger Poste

nigerposte.net

Nigeria

Nigerian Postal Service

nipost.gov.ng

Republic of the Congo

Congolese Posts and Savings Company

 

Rwanda

National Post Office

i-posita.rw

Senegal

La Poste Senegal

laposte.sn

Seychelles

Seychelles Postal Service

seychellespost.gov.sc

Sierra Leone

SALPOST

salpost.sl

Somalia

Somali Postal Service

mipt.gov.so

South Africa

South African Post Office

sapo.co.za

South Sudan

Minister of Telecommunication and Postal Services

motps.goss.org

Sudan

Sudapost [fr]

sudapost.sd

Swaziland

Swaziland Posts and Telecommunications

sptc.co.sz

Tanzania

Tanzania Posts Corporation

posta.co.tz

Togo

La Poste du Togo

laposte.tg

Tunisia

La Poste Tunisienne

poste.tn

Uganda

Posta Uganda

ugapost.co.ug

Zambia

ZamPost

zampost.com.zm

Zimbabwe

ZimPost

zimpost.co.zw

 
Country
 
Company
Website

Argentina

Correo Argentino

www.correoargentino.com.ar

Aruba (Kingdom of the Netherlands)

Post Aruba

www.postaruba.com/

Barbados

Barbados Postal Service

*

Belize

Belize Postal Service

www.tristarbelize.com/postoffice/

Bolivia

Empresa de Correos de Bolivia

www.correosbolivia.com

Brazil

Correios

www.correios.com.br

Canada

Canada Post

www.canadapost.ca/www.postescanada.ca

Caribbean Netherlands (Kingdom of the Netherlands)

FXDC Post

www.fxdc-post.com

Chile

Correos de Chile

www.correos.cl

Colombia

Servicios Postales Nacionales (4-72)

www.4-72.com.co

Costa Rica

Correos de Costa Rica

www.correos.go.cr

Cuba

Correos de Cuba

www.correos.cu

Curaçao (Kingdom of the Netherlands)

Cpost International

www.cpostinternational.com

Dominica

General Post Office

publicworks.gov.dm

Dominican Republic

Dominican Postal Institute

www.inposdom.gob.do

Ecuador

Correos del Ecuador

www.correosdelecuador.gob.ec

El Salvador

Correos de El Salvador

www.correos.gob.sv/

Guyana

Guyana Post Office Corporation

guypost.gy/gpoc

Honduras

Honducor

www.honducor.gob.hn

Jamaica

Postal Corporation of Jamaica

www.jamaicapost.gov.jm/

Mexico

Correos de México

www.sepomex.gob.mx

Nicaragua

Correos de Nicaragua

www.correos.gob.ni

Panama

Correos de Panamá

www.correospanama.gob.pa

Paraguay

Correo Nacional Paraguayo

www.correoparaguayo.gov.py

Peru

Serpost

www.serpost.com.pe

Saint Kitts and Nevis

St. Kitts & Nevis Postal Services

www.post.gov.kn

Saint Lucia

Saint Lucia Postal Service

stluciapostal.com

Saint Vincent and the Grenadines

SVG Postal Corporation

www.svgpost.gov.vc

Sint Maarten (Kingdom of the Netherlands)

Postal Services St. Maarten

 

Suriname

Surpost

www.surpost.com

Trinidad and Tobago

TTPost

www.ttpost.net

United States

United States Postal Service

www.usps.com

Uruguay

Correo Uruguayo

www.correo.com.uy

Venezuela

IPOSTEL

www.ipostel.gob.ve

Country
Company
Website

Afghanistan

Afghan Post

www.afghanpost.gov.af

Bahrain

Bahrain Post

http://www.customs.gov.bh

Bangladesh

Bangladesh Post Office

www.bangladeshpost.gov.bd

Bhutan

Bhutan Postal Corporation

www.bhutanpost.com.bt

Brunei

Brunei Postal Services Department

www.post.gov.bn

Cambodia

Cambodian Post

cambodiapost.com.kh

China

China Post

www.chinapost.gov.cn

Georgia

Georgian Post

www.georgianpost.ge

Hong Kong

Hongkong Post

www.hongkongpost.com

India

India Post

www.indiapost.gov.in

Indonesia

Pos Indonesia

www.posindonesia.co.id

Iran

IRI Post

www.post.ir

Iraq

Iraqi Telecommunications and Post Company

www.iraqipost.net

Israel

Israel Post

www.israelpost.co.il

Japan

Japan Post Holdings

www.japanpost.jp

Jordan

Jordan Post Company

www.jordanpost.com.jo

Kazakhstan

Kazpost

www.kazpost.kz

Kuwait

Ministry of Communications (Kuwait)

www.moc.gov.kw

Kyrgyzstan

Kyrgyz Post

kyrgyzpost.kg

Kyrgyzstan

Kyrgyz Express Post

kep.kg

Lebanon

LibanPost

www.libanpost.com.lb

Macau

Correios de Macau

www.macaupost.gov.mo

Malaysia

Pos Malaysia

www.pos.com.my

Maldives

Maldives Post

www.maldivespost.com

Mongolia

Mongol Post

www.mongolpost.mn

Myanmar

Myanmar Post and Telecommunications Department

www.mcpt.gov.mm/ptd/

Nepal

Nepal Post

www.nepalpost.gov.np

North Korea

Korea Post and Telecommunications Corporation

 

Oman

Oman Post

www.omanpost.om

Pakistan

Pakistan Post

www.pakpost.gov.pk

Palestine

Palestine Post

www.palpost.ps

Philippines

PHLPost

www.philpost.gov.ph

Qatar

Qatar Post

qpost.com.qa

Saudi Arabia

Saudi Post

http://www.sp.com.sa

Singapore

Singapore Post

www.singpost.com

South Korea

Korea Post

www.koreapost.go.kr

Sri Lanka

Sri Lanka Post

www.slpost.gov.lk

Syria

Syria Post

www.syrianpost.gov.sy

Taiwan

Chunghwa Post

www.post.gov.tw

Thailand

Thailand Post

www.thailandpost.com

Turkey

PTT (Turkey)

www.ptt.gov.tr

Turkmenistan

Turkmenpochta

www.turkmenpost.gov.tm

United Arab Emirates

Empost

www.empostuae.com

Uzbekistan

O`zbekiston pochtasi

www.pochta.uz

Vietnam

Vietnam Post Corporation

www.vnpost.vn

Yemen

Yemen Post

www.post.ye

Country
Company
Website

Åland Islands (Finland)

Posten Åland

www.alandpost.ax/

Albania

Posta Shqiptare

www.postashqiptare.al

Armenia

HayPost

www.haypost.am

Austria

Österreichische Post

www.post.at

Azerbaijan

Azərpoçt

www.azerpost.az

Belarus

Belposhta

www.belpost.by

Belgium

Bpost

www.post.be

Bosnia and Herzegovina

BH Pošta/Hrvatska Pošta Mostar\Pošte Srpske

www.posta.ba/www.post.ba/www.postesrpske.com

Bulgaria

Bulgarian Posts

www.bgpost.bg

Croatia

Hrvatska pošta

www.posta.hr

Cyprus

Cyprus Postal Services

www.mcw.gov.cy/mcw/dps/dps.nsf

Czech Republic

Česká pošta

www.cpost.cz

Denmark

Post Danmark

www.postdanmark.dk

Estonia

Omniva

www.omniva.ee

Faroe Island (Kingdom of Denmark)

Posta (company)

www.posta.fo

Finland

Posti

www.posti.fi

France

La Poste

www.laposte.fr

Germany

Deutsche Post

www.deutschepost.de

Gibraltar (UK)

Royal Gibraltar Post Office

www.gibraltar.gov.gi/postal-a-philatelic

Greece

Hellenic Post

www.elta.gr

Greenland (Kingdom of Denmark)

Post Greenland

www.post.gl/

Guernsey (UK)

Guernsey Post

guernseypost.com

Hungary

Magyar Posta

www.posta.hu

Iceland

Íslandspóstur

www.postur.is

Ireland

An Post

www.anpost.ie

Isle of Man (UK)

Isle of Man Post Office

www.gov.im/post

Italy

Poste italiane

www.poste.it

Jersey (UK)

Jersey Post

www.jerseypost.com

Kosovo

Posta e Kosovës

www.postakosoves.com

Latvia

Latvijas Pasts

http://www.pasts.lv/

Liechtenstein

Liechtensteinische Post

www.post.li

Lithuania

Lietuvos paštas

www.post.lt

Luxembourg

Post Luxembourg

www.post.lu

Macedonia

Makedonska Pošta

www.posta.com.mk

Malta

MaltaPost

www.maltapost.com

Moldova

Poşta Moldovei

www.posta.md

Monaco

La Poste Monaco

www.lapostemonaco.mc

Montenegro

Pošta Crne Gore

www.postacg.me

Netherlands (Kingdom of the Netherlands)

PostNL

www.postnl.nl

Norway

Posten

www.posten.no

Poland

Poczta Polska

www.poczta-polska.pl

Portugal

Correios de Portugal

www.ctt.pt

Romania

Poşta Română

www.posta-romana.ro

Russia

Russian Post

www.pochta.ru

San Marino

Poste sammarinesi

www.sanmarinostate.com/informazioni/poste.htm

Serbia

Pošta Srbije

www.posta.rs

Slovakia

Slovenská pošta

www.posta.sk

Slovenia

Pošta Slovenije

www.posta.si

Spain

Correos

www.correos.es

Sweden

PostNord

www.postnord.se

Switzerland

Swiss Post

www.post.ch/www.poste.ch/www.posta.ch

United Kingdom

Royal Mail

www.royalmail.com

Ukraine

Ukrposhta

www.ukrposhta.com

Vatican City

Poste Vaticane

www.vaticanstate.va/IT/Servizi/Poste_Vaticane

Country
Company
Website

Australia

Australia Post

auspost.com.au

Fiji

Post Fiji

postfiji.com.fj

Kiribati

Kiribati Public Service Public

pso.gov.ki

Nauru

Nauru General Post Office

naurugov.nr

New Zealand

New Zealand Post

nzpost.co.nz

Papua New Guinea

Post PNG

postpng.com.pg

Samoa

Samoa Post

samoapost.ws

Solomon Islands

Solomon Post

solomonpost.com.sb

Tonga

Tonga Post

tongapost.to

Vanuatu

Vanuatu Post

vanuatupost.vu

Right of return and resend

As a customer you always have the right of 14 days Right of Return (counted from the day you receive the product).

Should you want to return a product, you need to get in contact with us via our support at claim@brightmare.se. After you have exercised your rights of return, you shall without delay return the product, at the latest, 14 days after exercising your right. We refund three days after we have received the book.

Your Rights of Return shall only be accepted if the book/books are unopened and unused. Pack the order in adequate packaging to avoid getting damaged on the return. Remember to not forget to write your name, contact details and order number, otherwise, we can not connect the return to you.
We do not offer any return fees. You agree to pay the postage fee for the return yourself.

The return shall be made to:
BRIGHTMARE PRODUCTIONS AB 

Rua da Praia da Adraga 26
2705-277, Colares,
PORTUGAL
.

Unclaimed packages

For unclaimed letters or packages, we charge you for the order and postage-fee. Unclaimed letters or packages cannot be exercised with the Rights of Return. If you wish for a resend of your order, you agree to be sent an invoice with the new postage fee. The package will not be sent until the payment has been paid and processed.

Downloadable goods

The Rights of Return do not fall under downloadable goods as they cannot be returned because of the nature they were obtained. The Rights of Return cannot be exercised with defect or faulty goods as they fall under complaint.

 

Claims

If a product strays from the contract made between you and Brightmare Productions AB or does not match the description given of the product by Brightmare Productions AB, a complaint can be made. Only faults before delivery can fall under the rights of Complaint and do not cover faults occurring from normal usage. The Right of Complaint to Brightmare Productions AB should be made immediately after the fault has been discovered, at the latest 60 days after the order has been made. Brightmare Productions AB have 30 days to resolve the situation or resend the product. We don’t make refunds for postal delays beyond our control.

 

Send you complaints to claim@brightmare.horse

Other

We follow the” Allmänna reklamationsnämndens”, The National Board for Consumer Disputes (ARN) of Sweden and the Swedish law if any dispute occurred.

Brightmare Productions AB reserve the right for any out-of-stock, delays, technical issues, postponement of release dates and inaccurate product information. Brightmare Productions AB reserve the rights for price changes in the online shop without any prior notice. Orders made before the price change will remain the same.

If you have any queries, please contact our customer support, support@brightmare.horse

08/05/2020

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