Terms and Conditions - Brightmare Productions

TERMS & CONDITIONS

General

Brightmare Productions AB is a company based in Sweden and we ship our products from our office in Portugal. We sell our products worldwide through our online shop brightmare.horse

Order

After you have ordered from our online shop, you bind yourself to uphold the contract by checking your email. All our communication regarding your order is made via the email you provided at the point of purchase. Please also check if any of our emails are in your spam.

When you order from our online shop, you must provide the correct information. If you submit an incorrect email address or postal address, etc, Brightmare Productions AB will not be held responsible for any delay or non-delivery of the order. If you have submitted incorrect information and need your order to be reshipped, you must agree to pay an invoice for the additional book and the shipping fee. Orders with incomplete or inaccurate addresses are usually returned to us and we will inform you by email if it has been returned.

Support

We are always here to help you, with any problems or questions. Contact our Customer Support here support@brightmare.horse

Payment

In co-operation with Stripe and PayPal, we offer card payments and online payment.

For more information about your payment see: stripe.com and paypal.com

The prices of our products are by default in European Euros including VAT (excluding the VAT for countries outside the EU in the cart) and can be changed to the following currencies excluding the VAT in cart when delivery destination is added: US Dollars, GB Pounds, Canadian Dollars, Australian Dollars, New Zealand Dollars, South Africa Rand.

We reserve the right to change the prices without any forewarning.

The prices should be accurate when ordering and are valid, no matter if the prices go up or down after the order is made.

In the check-out, you can see the total price including postage fee and any applicable discounts. At the check-out, you will find the complete postage and payment Terms and Conditions.

Delivery Terms and Conditions

Brightmare Productions AB uses the FedEx Express/TNT, DHL and CTT for our shipments. Brightmare Productions reserve the right to change pricing as per the postage contracts.

Customs Charges

If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Brightmare Productions AB has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

Shipping

Brightmare Productions AB processes your order within 1-3 working days from our office in Portugal. Thereafter, it is the responsibility of our shipping partners to deliver your order.
We advise you not to accept the package if it is damaged or opened, as we can’t accept responsibility for damaged caused during postal delivery.

Delivery times

Under normal shipping conditions, delivery time, are usually between 1-2 weeks from the sending date. However, delays can occur depending on your country’s customs process, postal service, public holidays or in the time of the Covid-19 Pandemic. We will not be held responsible for these delays and ask for the patience and understanding of our customers.

Delay of order

Our shipping partners do everything they can for your order to be delivered to you as soon as possible but delays can occur. We can therefore not guarantee a specific delivery date or be responsible for any delivery delays. You agree to check your email inbox as well as the spam and to contact us immediately if anything seems to be going wrong with the delivery. On rare occasions where the tracking information states the package is delivered but the customer disputes this, the customer must agree to contact their local post office of the shipping company. Brightmare Productions AB does not take responsibility for these cases.

Tracking you package

You are able to track your books on the link provided in the email sent to you after we have processed your order as well as a tracking email and/or text message directly from our shipping partner.

Right of return and resend

As a customer you always have the right of 14 days Right of Return (counted from the day you receive the product).

Should you want to return a product, you need to get in contact with us via our support at claim@brightmare.se. After you have exercised your rights of return, you shall without delay return the product, at the latest, 14 days after exercising your right. We refund three days after we have received the book.

Your Rights of Return shall only be accepted if the book/books are unopened and unused. Pack the order in adequate packaging to avoid getting damaged on the return. Remember to not forget to write your name, contact details and order number, otherwise, we can not connect the return to you.
We do not offer any return fees. You agree to pay the postage fee for the return yourself.

The return shall be made to:
BRIGHTMARE PRODUCTIONS AB 

Rua da Praia da Adraga 26
2705-277, Colares,
PORTUGAL
.

Unclaimed packages

For unclaimed letters or packages, we charge you for the order and postage-fee. Unclaimed letters or packages cannot be exercised with the Rights of Return. If you wish for a resend of your order, you agree to be sent an invoice with the new postage fee. The package will not be sent until the payment has been paid and processed.

Digital goods

The Rights of Return do not fall under digital goods as they cannot be returned because of the nature they were obtained. The Rights of Return cannot be exercised with defect or faulty goods as they fall under complaint.

Claims

If a product strays from the contract made between you and Brightmare Productions AB or does not match the description given of the product by Brightmare Productions AB, a complaint can be made. Only faults before delivery can fall under the rights of Complaint and do not cover faults occurring from normal usage. The Right of Complaint to Brightmare Productions AB should be made immediately after the fault has been discovered, at the latest 60 days after the order has been made. Brightmare Productions AB have 30 days to resolve the situation or resend the product. We don’t make refunds for postal delays beyond our control.

Submit you complaints to claim@brightmare.horse

Other

We follow the” Allmänna reklamationsnämndens”, The National Board for Consumer Disputes (ARN) of Sweden and the Swedish law if any dispute occurred.

Brightmare Productions AB reserve the right for any out-of-stock, delays, technical issues, postponement of release dates and inaccurate product information. Brightmare Productions AB reserve the rights for price changes in the online shop without any prior notice. Orders made before the price change will remain the same.

If you have any queries, please contact our customer support, support@brightmare.horse

02/07/2020

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