FAQ

CONTENT

CREATIVE RIDING WITH OBSTACLES contains 160 exercises (orange book).
This is our first book with 160 exercises with poles and cones, for all kinds of riding disciplines. Each exercise can be executed in different degrees of difficulty.
You can view sample pages and a more detailed overview here.

CREATIVE RIDING IN THE ARENA contains 220 exercises (blue book).
This is our second book and details even more training exercises with and without poles and cones, with instructions for riding and groundwork. Each exercise can be executed in different degrees of difficulty.
You can view sample pages and a more detailed overview here.

The exercises in each book are different and they complement each other perfectly.

The exercises in our books are created with standard poles in mind (3-3.5m).
However, you don’t need poles of a specific length. Use the ones you already have, and adjust the patterns to suit your own poles.

Ponies are divided into four different categories depending on their height:

A-pony: Up to 107cm
B-pony: 107-130cm
C-pony: 130-140cm
D-pony: 140-148cm
Horse: 148 + cm

SHIPPING

Covid-19 pandemic has caused postal disruptions and delays that are beyond our control. In March 2020 most countries closed their borders without notice and many flights were cancelled. Since May we have noticed services have improved as more countries open up and flights have increased. We are continuing to process orders as usual but will contact you if we know postal disruptions to your country are difficult. We are in daily contact with our postal partner to monitor the fluid situation.

Please be more patient and expect deliveries to take longer than normal. The books will arrive. 

Yes, we ship to all countries, all over the world. However, if you know your country’s national postal service is unreliable, please contact us at support@brightmare.horse to get a quote for a courier service.

We ship all orders within 1-2 business days. How long it will take to reach you depends on your country and postal service.

Usually, the standard delivery time within Europe is between 1-2 weeks and 3-4 weeks outside of Europe.

 If your order has not reached you within 4 weeks within Europe or 6 weeks outside of Europe, please contact us at support@brightmare.horse so that we can help you get you order.

Yes, we ship all orders with tracking. Please check your trash filter if the e-mail doesn’t show up in your inbox.

If has not reached you, please contact us at support@brightmare.horse and we will resend it to you.

We’re sorry to hear that. Please check your spam/trash filter and if the confirmation isn’t there, email us at support@brightmare.horse and we’ll confirm manually to you.

Because of the current Covid-19 pandemic, delays will occur. If your order has not reached you within 4 weeks within Europe or 6 weeks outside of Europe, Please contact us immediately via e-mail us at support@brightmare.horse and we’ll help regarding your order.

Please contact us to support@brightmare.horse and we’ll help you make your order.
If you represent a company who wants to become a retailer, please see to the B2B section down below.

LANGUAGE

Currently we have books in English, French, German and Swedish. 🇬🇧🇫🇷🇩🇪🇸🇪

B2B

Please contact our fantastic B2B Manager Åsa at asa@brightmare.se for a quotation.

Please contact out B2B Logistics Manager João at quality@brightmare.se for more information regarding your delivery.

GENERAL

We do not have our books as eBooks but please check out our Social Media for a digital release coming soon.

Please contact claim@brightmare.se for any refund requests or complaints.

SPONSORING

Yes, every year we choose a few shows to sponsor with free books as prizes.
Please contact us at sponsor@brightmare.horse with information about your show.

If you are an influencer, please feel free to contact us with links to your social media accounts, and some information about you.
We will take in your application for consideration but can not guarantee a sponsorship. Please send your e-mail to sponsor@brightmare.horse

Didn’t find your question in the list above, or do you have a question about a specific order? 
Please use contact us at support@brightmare.horse

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